Re-calibrating the Knowledge Base

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Have you ever wondered how best to search your search results? Were instructions for your microwave easier to read than a knowledge base article? We want a knowledge base that is efficient, consistent, easy to use, and easy to read. We need your help! This Birds of a Feather is a brainstorming session focused the […]

How Do I Get Information Out of My Head? Transferring Institutional Knowledge

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You have inspired your department’s culture. You and your team have managed to navigate formal and informal networks together. What happens when part of your team moves on? How can you provide institutional knowledge to your part-time staff? To your successor? This presentation will show proven strategies for keeping institutional knowledge with your team and […]

1UP Your Service with the KB: Easy Mode

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Take an easy mode lesson in the University KnowledgeBase (KB) by learning the basics of document creation and sharing as well as some bonus levels. This 2 hour hands on session will level you up in the KB. Tour the application powers so you too can take your information to new heights. Attendees will learn […]