Wesley Pate

ASST DIR, IDENTITY&ACCESS MGMT, Technology Services

Hands On with TDX Reporting workshop will explore the TDX report builder v12.0 (with new UI). We will cover frequently used reports and the use of Dashboards to display reports effectively for both managers and technicians. Participants are encouraged to bring reporting use cases to work through together as a group.NOTE: This workshop will not […]

TDX 101 – Getting to Know TeamDynamix

Tags: Allison (Al) Payne, Joe Blanks, Wesley Pate

Wondering what all the fuss is about TeamDynamix? Using TDX but wish you knew more? Curious about how other units use TDX? This is the session for you! Four IT Pros will share the basics of the service, governance structure, and the interface across both unit and shared ticketing applications.

Re-calibrating the Knowledge Base

Tags: Josh Erenberg, Wesley Pate

Have you ever wondered how best to search your search results? Were instructions for your microwave easier to read than a knowledge base article? We want a knowledge base that is efficient, consistent, easy to use, and easy to read. We need your help! This Birds of a Feather is a brainstorming session focused the […]

How Do I Get Information Out of My Head? Transferring Institutional Knowledge

Tags: Wesley Pate

You have inspired your department’s culture. You and your team have managed to navigate formal and informal networks together. What happens when part of your team moves on? How can you provide institutional knowledge to your part-time staff? To your successor? This presentation will show proven strategies for keeping institutional knowledge with your team and […]

1UP Your Service with the KB: Easy Mode

Tags: Allison (Al) Payne, John Cowsert, Wesley Pate

Take an easy mode lesson in the University KnowledgeBase (KB) by learning the basics of document creation and sharing as well as some bonus levels. This 2 hour hands on session will level you up in the KB. Tour the application powers so you too can take your information to new heights. Attendees will learn […]

Working Together to Cultivate a Knowledgeable Community

Tags: Chris Burdette, Wesley Pate

With all the changes and way to resolve issues for clients we thought it would be good to gather and have an open discussion about how we train, develop, and assess our new hires, students, staff, and customers using the Knowledge Base as a core anchor in this process. We have some talking points, but […]