Ever feel like the answer you need is out there… but buried in someone’s inbox or locked in a colleague’s head? That’s where Knowledge Management comes in! Join ESMO as we share our journey in building the Knowledge Management practice for campus IT. We’ll talk about how capturing, organizing, and sharing knowledge helps us work […]
Every day, campus users ask IT for help: new software, account access, equipment, and more. How can we make those requests simple, consistent, and efficient in a decentralized IT environment? That is the goal of Service Request Management. Join ESMO as we share how we are building a campus-wide practice to streamline requests, reduce delays, […]
Lead Service Management Analyst, Office of the CIO
The Enterprise Service Management Office (ESMO) was created to support a more strategic, consistent, and user-focused approach to service delivery on the Illinois campus. In this session, we’ll provide an overview of what ESMO is, what we’ve been working on over the past year, and where we’re headed next. We’ll highlight key initiatives such as […]
This session will introduce participants to the Business Objects XI4.1 multi-phased upgrade project. The current phase of the project transitions users from using Desktop Intelligence (Deski) to Web Intelligence (Webi) as the primary reporting tool at the University of Illinois. Session topics include: the project timeline, the impact of the upgrade on BO users, and […]