Q&A/panel
Tag: Shawn Lee
Chatbots Anyone? (1G)
Tags: Shawn LeeHave you deployed a chatbot as part of an IT solution? Have you experimented with Facebook Messenger, Amazon Lex, or other technologies to build a chatbot? Please come and share your experiences, solutions, and ideas with each other and also to those who are just starting to explore the chatbot space, like we are.
Customer Service BOF
Tags: Bryan Piper, Chris Burdette, Shawn LeeWhat customer service techniques work best for solving your customers’ IT issues? Come and share your experiences and advice on how do you help them navigate the university IT landscape.
Search Party: Finding a Google Appliance Solution
Tags: Leslie Sherman, Melissa Rubik, Shawn Lee, Srividya RanganathanThis session will provide a case study of the Illinois Public Higher Education Procurement Bulletin search solution. During this case study, we will introduce and describe the Google Search Appliance and the capabilities we leveraged.
SharePoint 2013 Upgrade
Tags: Noni Ledford, Shawn LeeSharePoint is a tool for collaboration that helps groups of people (whether work teams or social groups) share information and work together. SharePoint sites are dynamic and interactive — members of the site can contribute their own ideas and content as well as comment on or contribute to other people’s sites. We’re upgrading the Production […]
Supporting Banner: A Primer
Tags: Shawn LeeAn overview the Banner ERP system installed at the University of Illinois. We will review the support resources available to IT Pros and provide a glimpse of the architecture behind our Banner system. Download the poster here.