Innovation is a critical resource that is often overlooked. With limited finances, a great place to start is to inventory existing systems and processes that are working efficiently. This presentation will discuss a case study of how innovation has impacted placement testing here at the University.
Tag: Pamela Williams
Serving A Growing Customer Support Need
Tags: Jim Witte, Pamela WilliamsThe ATLAS Moodle service includes consulting, live-online help, a ticket system, workshops/trainings, drop-in office hours, and an online help website featuring articles on common questions. Our customer service model and approaches have changed over time as our user community has grown dramatically over the years. We will discuss our various methods and the challenges they […]
Feeding the Loop: The LAS Online Continuous Improvement Process
Tags: Jim Witte, Pamela Williams, Quentin Lawphu, Tanja HodgesThis presentation describes the process by which ATLAS TLT conducts course evaluations and uses the results to inform future course development efforts.