Poster Session only
Tag: Mark Pollard
Identity and Access Management (IAM) – It’s really coming!
Tags: Brian Mertz, Mark PollardThe One ID and Password (OIDPW) phase of the Identity and Access Management (IAM) is now scheduled to go-live on the Urbana campus in October of 2015. Come learn what’s going live, what you need to do to prepare and see a demo of the product.
Identity and Access Management (IAM) Update Spring 2014
Tags: Brian Mertz, Mark PollardThe IAM project implements a set of business processes and supporting infrastructure for the creation, maintenance and use of digital identities at the University of Illinois. Come learn about the updated schedule and how IAM will impact you and your organization.
Executive CIO CRM Update
Tags: Mark Pollard, Susan FlanaginThe Executive CIO Office is looking at how to best deliver IT resources. As part of this effort, a Customer Relationship Management Team has been tasked to envision what an internal CRM organization would look like. This session is an update on the status of that team.
Changes in the Works–AITS Customer Relationship Management
Tags: Mark Pollard, Susan FlanaginAITS is implementing a Customer Relationship Management philosophy. Get an overview of the AITS vision and direction and see how the IT PRO survey helped draft that vision.
Building Relationships in a Rapidly Changing IT Environment
Tags: Mark Pollard, Phil Nyman, Susan Flanagin, Ted MyhreIn this session, the AITS and CITES Client Relationship Management (CRM) teams will provide an overview of how they have engaged with the IT Professionals community since the inception of the groups. They will engage the audience in a discussion on planned services and an evolving vision.