In order to understand how our services are used or how to improve our ability to support our users, it is important to solicit feedback from our customers. In August of 2019, Engineering IT performed and Ask Me Anything on the /r/UIUC sub-reddit. The goal was to solicit direct feedback from our student population, and […]
We want to knock it out of the park with every request, but sometimes good enough is good enough.’ Supporting users in an ecosystem like ours can be messy. Oftentimes, to avoid this mess, we don’t take on challenges or associated risks. Our teams at Engineering IT find that, more often than not, ‘good enough’ […]
Kim, Mark and Dave will explain what the Outreach and Engagement division of Engineering IT does; talk about our roles and projects for our first year; and our vision for the future. We’re excited to network and learn from others who do similar work in campus IT!
Engineering IT has designed a twice a year audit for their OU, file server, etc, to find permission inaccuracies and AD object cruft, with as much automation as possible. We’ll talk about why you should care, how (and what) we decided what to audit, some of our tools, the iterative process, and our future plans.