1UP Your Service with the KB: Easy Mode

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Take an easy mode lesson in the University KnowledgeBase (KB) by learning the basics of document creation and sharing as well as some bonus levels. This 2 hour hands on session will level you up in the KB. Tour the application powers so you too can take your information to new heights. Attendees will learn […]

1UP Your Service with the KB: Hard Mode

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Engage Hard Mode: tackle advanced levels and hidden secrets. In this advanced session, we’ll level you up to an advanced level of the University KnowledgeBase (KB) by learning advanced levels for document development. Learn how to get the top score out of this application and its powers so you too can raise your game in […]

Bomgar: Weird Name for Great Remote Support Tool

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Ever wish you could support a remote Mac user with your Windows machine and see exactly what they see? Want to connect your new Linux machine to an old Windows machine? Ever been on the run and needed to support someone remotely using just your smartphone or tablet? Come and experience Bomgar as AITS demonstrates […]

CA Service Desk Manager

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An overview of Unicenter Service Desk Manager Suite current use and functionality. Look at current version 12.1 and its features using a walk-through demonstration.