Take an easy mode lesson in the University KnowledgeBase (KB) by learning the basics of document creation and sharing as well as some bonus levels. This 2 hour hands on session will level you up in the KB. Tour the application powers so you too can take your information to new heights. Attendees will learn […]
Tag: John Cowsert
1UP Your Service with the KB: Hard Mode
Tags: Allison (Al) Payne, John Cowsert, Michael CurtinEngage Hard Mode: tackle advanced levels and hidden secrets. In this advanced session, we’ll level you up to an advanced level of the University KnowledgeBase (KB) by learning advanced levels for document development. Learn how to get the top score out of this application and its powers so you too can raise your game in […]
KnowledgeBase
Tags: John Cowsert, Mark Pollard, Rita BatesPoster Session only
Deep Roots Begets Bountiful Fruits: Tending Your Knowledgebase Orchard
Tags: Allison (Al) Payne, JC Steenbergen, John Cowsert, Jonathan Dixon, Robert ShanahanJoin us if you have the green thumb of documentation and have either never used the University KnowledgeBase (KB) or are eager to learn how to use the KB. Learn to use the University KnowledgeBase to grow your orchard and expand your use of the KB. In this multi-hour session, we will dig deep into […]
University KnowledgeBase – Pushing the KnowledgeBase Limits Without Getting a Faceplant
Tags: John CowsertThe University KnowledgeBase is a cloud application designed to create and share documents. Strictly used by Higher Education entities only, the University KnowledgeBase is used to document processes, FAQs, and bug/error fixes for public or internal use. In this presentation, we will learn about the features of the KnowledgeBase and how it can keep your […]
Service Desk Management Front-End – A Case Study in Project Management
Tags: John Cowsert, Noni Ledford, Vince WileyService Desk Management application gets a face lift. We will show you an example of running a real project, the challenges we encountered along the way and how we’ve resolved the issues and came up with a ‘great’ product.
Bomgar: Weird Name for Great Remote Support Tool
Tags: John CowsertEver wish you could support a remote Mac user with your Windows machine and see exactly what they see? Want to connect your new Linux machine to an old Windows machine? Ever been on the run and needed to support someone remotely using just your smartphone or tablet? Come and experience Bomgar as AITS demonstrates […]
University KnowledgeBase: Solving your support puzzle
Tags: John Cowsert, Susan FlanaginNeed answers? Don’t know how to share it with your customers? Come see how the new University KnowledgeBase can add another piece to your support puzzle.
Unicenter Service Desk Application Poster
Tags: John CowsertLearn about the Unicenter Service Desk suite of tools. Tools include Request/Incident Management, Change Management, CMDB and Knowledge Tools.
CA Service Desk Manager
Tags: John CowsertAn overview of Unicenter Service Desk Manager Suite current use and functionality. Look at current version 12.1 and its features using a walk-through demonstration.