Desktop Support, Software Programmer, Server Admin, CIO: It’s All About Customer Services

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In our technology-driven world we often forget that HOW we provide service to the customer is often more important than simply providing the service itself. This interactive workshop will help you recognize why customer service skills are important to everyone, how you can set yourself up for successful customer interactions, and different ways to tackle […]

IT Pro Orientation – Fall 2013

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This session is designed for IT Professionals who are new to campus or those interested in an overview of IT on the Urbana campus. We’ll cover IT structures, processes, training, and available resources. This orientation is a great way to begin to network with your campus colleagues.

College of Engineering AD Migration

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IT Professionals from Engineering discuss their efforts to migrate to the new campus Active Directory. This session will cover our new OU design and structure as well as the project plan for AD migration and lessons learned from actual implementation.