Bobbi Hardy

Communications and Customer Relations Coordinator, Engineering IT

WIT: Resume Review Crew Panel

Tags: Allison (Al) Payne, Bobbi Hardy, Ginger Hundgen, Session

Description: Panel of Resume Reviewers from Women in Technology (WIT) at Illinois: an introduction to how to get help, what areas/specialties we each have, and a call for more volunteers to review resumes.We will explain how to reach us for resume help, why you might want help, some of the challenges/considerations we had while creating […]

Metta Meditation or LKM: An Exercise in Empathy

Tags: Bobbi Hardy

Join us for a brief presentation on the benefits of empathy in the workplace and in service/support delivery, a guided Metta mediation exercise, self-reflection, and brief discussion.

IT Communication and Transparency between Departments

Tags: Allison (Al) Payne, Bobbi Hardy, Chris Tidrick

The Microsoft Teams workspace for IT End User Services (go.illinois.edu/ITEndUserServices) is a platform for information sharing and networking among IT professionals who directly serve faculty, students, and staff at the University of Illinois at Urbana-Champaign. The goal is a more unified customer service approach across IT support units that prioritizes customer need above organizational boundaries. […]

Everything’ You Didn’t Know You Needed to Know About Office 365 (2A)

Tags: Bobbi Hardy

It’s here! Start using it! We have Office 365! There are a lot of misconceptions about what that means. I will explain the difference, using the Microsoft terms – there may be a pop-quiz at the end! I will cover some of the most useful and exciting services already available to you and your customers. […]

Group Communication: Never Split the Party! (3B)

Tags: Bobbi Hardy, Debbie Fligor, Isaac Galvan

With the increase in remote workers the need to keep everyone on your team in the loop when they aren’t just down the hall has become critical. Picking the tool that will work most effectively for your group is key to keeping your team working smoothly. With Skype for Business, Office 365’s MS Teams, and […]

Panel Discussion – Powering Your Creations: IT Power Plant

Tags: Bobbi Hardy, Brent Tuggle, Brian Mertz, Chris Kuehn, Jeremy W. Jones, Jim Dohle, Michael Chan, Sandra Thompson, Tina Olszewski

Services abound on campus. How does your pieces fit into the IT Power Plant? What is going on across campus to ensure that Everything is Awesome? Come learn, listen to, and ask questions of the IT Power Plant Solution Development Team to find out what is new and what is next.

The Concierge Framework for IT Professionals

Tags: Bobbi Hardy, Chris Tidrick

This workshop will introduce concierge framework for IT professionals — a new philosophy and approach for IT pros to become more engaged, enabling partners in the university’s mission while creating a seamless, superior customer experience for students, faculty and staff. We will challenge workshop participants to think of opportunities that emerge from this framework.

Supporting Unified Communications

Tags: Bobbi Hardy, Josh Mickle, Kathy Lyons, Subhan Malick

As many people are dealing with the day to day responsibilities of supporting Unified Communications, this panel will be available to answer support questions regarding Lync, Exchange Email, provisioning, migration, etc. This is an interactive session where the conversation will be driven by the questions from the audience.