We’re all in this together, trying to make the campus Mac user’s experience the best it can be. Let’s share our strategies for accomplishing that!
We’re all in this together, trying to make the campus Mac user’s experience the best it can be. Let’s share our strategies for accomplishing that!
IT organizations across the university are the first point of contact with our customers. The more we can have them contribute to the direction of service operations and development, the better. Agile service management invites a group of IT pros (and maybe users) as stakeholders in deciding how the team spends its time and effort […]
This poster will cover the ongoing campus IT bulk purchasing initiative, recapping our first year, looking ahead to new opportunities, and sharing resources for everyone to get a little more out of their IT equipment budgets. At least two of the negotiating leads from the campus initiative will be present to share info, answer questions, […]
The Microsoft Teams workspace for IT End User Services (go.illinois.edu/ITEndUserServices) is a platform for information sharing and networking among IT professionals who directly serve faculty, students, and staff at the University of Illinois at Urbana-Champaign. The goal is a more unified customer service approach across IT support units that prioritizes customer need above organizational boundaries. […]
Take an easy mode lesson in the University KnowledgeBase (KB) by learning the basics of document creation and sharing as well as some bonus levels. This 2 hour hands on session will level you up in the KB. Tour the application powers so you too can take your information to new heights. Attendees will learn […]
Engage Hard Mode: tackle advanced levels and hidden secrets. In this advanced session, we’ll level you up to an advanced level of the University KnowledgeBase (KB) by learning advanced levels for document development. Learn how to get the top score out of this application and its powers so you too can raise your game in […]
Sure, we can all use base influence points to save a little money when bargaining with the local merchant for desktops and laptops for our kingdoms, but what if we joined forces and used our combined powers of Speechcraft for better prices across the land? That’s just what the Campus IT Bulk Purchasing group has […]
Join us if you have the green thumb of documentation and have either never used the University KnowledgeBase (KB) or are eager to learn how to use the KB. Learn to use the University KnowledgeBase to grow your orchard and expand your use of the KB. In this multi-hour session, we will dig deep into […]
The Campus Mailing List Service provides University Units an option to host their mailing lists. The Unit’s retain their identity, autonomy and local administration. This presentation explores the role of the Unit Listmaster(s) and issues related to migrating existing mail list servers to the Campus Mailing List Service.
With homemade charcoal and a second-hand grill, you, too, can set up a fully-functional Mac Backup system.