Manager of Technology Support and Training, IT Partners @ Gies College of Business
Tag: Allison (Al) Payne
WIT: Resume Review Crew Panel
Tags: Allison (Al) Payne, Bobbi Hardy, Ginger Hundgen, SessionDescription: Panel of Resume Reviewers from Women in Technology (WIT) at Illinois: an introduction to how to get help, what areas/specialties we each have, and a call for more volunteers to review resumes.We will explain how to reach us for resume help, why you might want help, some of the challenges/considerations we had while creating […]
Getting the Most Out of TDX Reporting
Tags: Allison (Al) Payne, Brian Galli, Joe Blanks, Kaizy Geonzon, SessionDescription: Most of us are using basic reports in TeamDynamix (TDX) for tracking tickets and activity, but are we really taking advantage of the versatility and power of the available reporting capabilities? Join a group of reporting enthusiasts to learn how you can get the most out of your TDX reports, both within the […]
TeamDynamix Tricks and Tips
Tags: Allison (Al) Payne, Em Charny, Erica Ohman, Joe BlanksThis workshop is intended for new and existing TDX users and TDX App Admins. We’ll cover a range of skills: general ticket handling, using the Transfer Hub, report building, and basic workflows and automations. Participants will be granted access to a TDX sandbox for the duration of the workshop to follow along and practice their […]
TDX 101 – Getting to Know TeamDynamix
Tags: Allison (Al) Payne, Joe Blanks, Wesley PateWondering what all the fuss is about TeamDynamix? Using TDX but wish you knew more? Curious about how other units use TDX? This is the session for you! Four IT Pros will share the basics of the service, governance structure, and the interface across both unit and shared ticketing applications.
Irons in the Fire – Update from ITC End User Svcs Subcommittee
Tags: Allison (Al) Payne, Drew Coobs, Gary Bernstein, Jeremy JonesAs an IT community, we have a lot of irons in the fire as we work together to improve IT services campus-wide. The IT Council End User Service Subcommittee will share an update on what they’ve been focusing on this year, with each active working group presenting details of their charges, timelines, and any deliverables. […]
TeamDynamix Q&A and Panel Discussion
Tags: Allison (Al) Payne, Jen Anderson, Marques Webster, Nathan Carpenter, Rob Watson, Shawn LeeQ&A/panel
Accessibility Tools & Resources for IT Pros
Tags: Allison (Al) Payne, Ann Fredricksen, Keith Hays, Mark McCarthyWe have a lot of accessibility tools and resources on this campus – Aira, Otter.ai, ZoomText, JAWS, captioning services, DRES, the IT Accessibility Liaison program, and more. Every IT Pro is likely to run into a situation where they need one or more of these, whether for themselves or their customers. In this series of […]
M*A*S*H – The Mac Admin Survival Handbook
Tags: Allison (Al) Payne, Matt ChildressWe’re all in this together, trying to make the campus Mac user’s experience the best it can be. Let’s share our strategies for accomplishing that!
Promote Innovation and Improved Support with Collaborative Service Management
Tags: Allison (Al) Payne, Dena Strong, Isaac Galvan, Matt ChildressIT organizations across the university are the first point of contact with our customers. The more we can have them contribute to the direction of service operations and development, the better. Agile service management invites a group of IT pros (and maybe users) as stakeholders in deciding how the team spends its time and effort […]