The Web Implementation Guidelines Group (WIGG) has been working collaboratively as a cross-campus collaboration for years to facilitate and promote consistent website design templates for the Illinois Campus and make it easy for all units on campus to have a strong baseline for branded websites. Hear how this community of practice was …

Hands On with TDX Reporting workshop will explore the TDX report builder v12.0 (with new UI). We will cover frequently used reports and the use of Dashboards to display reports effectively for both managers and technicians. Participants are encouraged to bring reporting use cases to work through together as a group.NOTE: This …

Welcome to “Two Truths and an AI,” an engaging mix of game show and informational presentation. Part 1 The Game Show: We’ll explore if AI has become so advanced that we can’t distinguish it from human communication. The audience will test their skills by identifying whether writing samples are human or AI: …

Privacy isn’t just a legal or compliance issue, it is daily practice that every IT Pro plays a role in upholding. In this session, we’ll discuss what it means to “think like a Privacy Pro” in the context of everyday decision-making. We’ll walk through how we apply core privacy frameworks like the …

cPanel Hosting for Mission Critical Sites is officially open for business. Meet the admin team, learn about the basic implementation details, differences between standard cPanel and the Mission Critical Sites service, appropriate use cases for the service, and how to get started. About this event: Presenters: Julieanne Chapman, Principal Application Services Specialist, …

Hands On with TDX Reporting workshop will explore the TDX report builder v12.0 (with new UI). We will cover frequently used reports and the use of Dashboards to display reports effectively for both managers and technicians. Participants are encouraged to bring reporting use cases to work through together as a group.NOTE: This …

Change management is a structured approach to transitioning individuals, teams, and organizations from a current state to a desired future state. This change management session aims to equip the audience with the knowledge and tools to effectively manage and lead change within their organization, with real world change management examples in Higher …

The Access Rights Management (ARM) project team is working to create an easy-to-use access management system that efficiently facilitates requests, approvals, provisioning, certifications, and governance related to University of Illinois enterprise systems. In this session we will provide a short recap of how this project came to be, share goals we aim …

IT Partners at the College of Education has long struggled with how we list our college offerings on our website. We’ve gone through several iterations of using AWS Open Search Service to create a faceted search, with a mix of server-side tools and client-side JavaScript. And now, as of writing, we’re …

In this session, I’ll walk through Introduction to Data Literacy, a course developed to help university staff and faculty build a foundational understanding of data use within a higher ed environment. The course covers key topics such as data ethics, security, regulations, and university-specific processes for accessing and working with data …

Managed Systems & Services (MSS) provides Linux, Windows, and cloud infrastructure management services, and we have some exciting new and improved service offerings to announce! This session will provide an overview of the MSS service offerings, announce some new offerings, and describe some improvements we have been working on. About this …

Discover how the Cybersecurity Operations Center (CSOC) improved efficiency and user experience by automating previously manual processes using TeamDynamix (TDX) ticket workflows, forms, and automation. In this session, we’ll walk through real-world examples where custom forms and workflows were designed to simplify service requests and approvals, reducing turnaround time and human …

Description: Come hang out with us on Zoom and discuss the conference! …

Learn from the Website Management Center of Expertise (WCoE) at the IT Pro Forum! With a year of hands-on experience and the successful support of four early adopter groups, we’ve gathered crucial insights into streamlining website migrations. We’ll address common pain points when moving between hosts, configuring content management systems, and …

This presentation provides an overview of the AITS Enterprise Reporting Services, highlighting key tools and systems that enhance data accessibility and usability for Illinois users. The Enterprise Data Warehouse (EDW) serves as the main repository of enterprise data, supporting Business Objects/EDDIE reports. SAP’s Business Objects CRM, including Web Intelligence interfaces, offers …

The Enterprise Service Management Office (ESMO) was created to support a more strategic, consistent, and user-focused approach to service delivery on the Illinois campus. In this session, we’ll provide an overview of what ESMO is, what we’ve been working on over the past year, and where we’re headed next. We’ll highlight …

The campus network is attacked thousands of times per day. Join the Cybersecurity Engineering team as they give an overview of how they leverage network security tools and automation to detect and thwart these malicious actors. About this event: Presenters: Steven Aldridge, Senior Cybersecurity Engineer, Technology Services Ryan Northrop, Lead Cybersecurity …

From writers to designers, outside stakeholders, front-end/back-end developers, user experience, accessibility, SEO, and QA experts, these projects pass through a lot of hands before they are complete.. and let’s be real, is a website ever REALLY done? Collaborating across all these different fields of expertise can be challenging, but good project …

This session has been cancelled …

One of the major goals of the new IT strategic plan is changing how we work together in the IT community. For the last two years a voluntary consortium of Application Development teams has been building the relationships, standards, and common practices to enable that future. Come learn about our efforts …

Cybersecurity vulnerabilities are proliferating at an unprecedented rate, making it increasingly difficult to determine where to focus remediation efforts—and whether those efforts are truly reducing risk. In this presentation, we will share key vulnerability metrics, trends, and actionable insights from the past year at the University. We will also demonstrate how …

Take a break, stretch, try not to get pulled back into the siren song of the unread email …

It can be frustrating for both users and IT professionals when a user starts seeing 400/431 errors in their browser without a clear indication as to why. By default, Google Analytics 4 / Google Tag Manager will set its web cookies in a suboptimal way for large, decentralized organizations, which has …

Find out what Kubernetes is, why you would or wouldn’t use it, and how the Graduate College is hosting its various workloads and applications in the campus data center with it. Expect high level overviews and specific details of how we’re applying them, as well as brief forays into containerization, DevOps …

An overview and update on the current features/capabilities of Zoom’s AI Companion and Microsoft Teams Copilot/Teams Premium. About this event: Presenters: Michael Cervone, Product Owner, Technology Services Track: Service/Unit Overviews and Updates Experience Needed: All Levels Learning Outcome: Additional Keywords: AI, Generative AI, Zoom, Teams, Videoconferencing …

Join us to go over the successes (and failures) we’ve encountered in leveraging MECM as Unit IT Pros. Topics will include: Leveraging Task Sequences Collection Management Deployment Settings & Behaviors Maintenance Windows End-user Experience About this event: Presenters: Chad Hankins, Desktop Support Lead, Prairie Research Institute Melba Goliday, Instructional Lab Software …

Join us for the closing ceremonies! IT Pro Forum AI art …