The Enterprise Service Management Office (ESMO) was created to support a more strategic, consistent, and user-focused approach to service delivery on the Illinois campus. In this session, we’ll provide an overview of what ESMO is, what we’ve been working on over the past year, and where we’re headed next. We’ll highlight key initiatives such as the development of the Enterprise Service Catalog, collaboration with campus units to define and improve service processes, and efforts to bring greater transparency, alignment, and efficiency to the way IT services are delivered.

As campus needs evolve and the complexity of services grows, ESMO plays a critical role in ensuring we have the right structures in place to manage, measure, and continuously improve the services that support teaching, research, and operations. This presentation will explore how ESMO contributes to a more unified campus IT strategy, why this work matters now more than ever, and how you can engage with us going forward.

Whether you’re curious about how ESMO can support your unit or just want to better understand the evolving service landscape at Illinois, we invite you to join us for this conversation.

About this event:

Presenters:

• • Jennifer Sturner, Assistant Director, Service Management & User Support, Office of the CIO

• • Trish Curry, Lead Service Management Analyst, Office of the CIO

• • Jonathan Dixon, Senior Technical Service Analyst, Office of the CIO

Track:

Service/Unit Overviews and Updates

Experience Needed:

All Levels

Learning Outcome:

Participants will gain a deeper understanding of the role and impact of the Enterprise Service Management Office (ESMO). They will learn about current service management initiatives, including the development of the Enterprise Service Catalog, strategies for improving service delivery, and how ESMO is collaborating with campus units to streamline and align services. Attendees will leave with insights into how ESMO can support their teams, as well as practical ways to engage with and benefit from ESMO’s work moving forward.

When and Where

Day 2
1-1:45 pm
Zoom Room C