Discover how the Cybersecurity Operations Center (CSOC) improved efficiency and user experience by automating previously manual processes using TeamDynamix (TDX) ticket workflows, forms, and automation. In this session, we’ll walk through real-world examples where custom forms and workflows were designed to simplify service requests and approvals, reducing turnaround time and human error.
We’ll also showcase how we extended TDX’s native capabilities by integrating Azure Automation runbooks into workflows—enabling powerful custom scripting and system actions directly from ticket events. Whether you’re just starting with TDX workflows or looking to expand your automation capabilities, this session will provide practical takeaways and inspiration for making your own services smarter, faster, and easier to manage.
About this event:
Presenters:
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- Tamara Yelamanchili, Senior Cybersecurity Engineer & Software Developer, Technology Services
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- Steve Fletcher, Cybersecurity Analyst, Technology Services
Track:
Software, Security, Data, and DevOps
Experience Needed:
Intermediate
Learning Outcome:
Get started with TDX workflows or expand your TDX automation capabilities. This session will provide practical takeaways and inspiration for making your own services smarter, faster, and easier to manage within TDX.
Additional Keywords:
azure, powershell, business process automation, api, scripting
When and Where
- Day 2
- 11-11:45 am
- Zoom Room D