As campus needs evolve and the complexity of services grows, ESMO plays a critical role in ensuring we have the right structures in place to manage, measure, and continuously improve the services that support teaching, research, and operations. This presentation will explore how ESMO contributes to a more unified campus IT strategy, why this work matters now more than ever, and how you can engage with us going forward.
Whether you’re curious about how ESMO can support your unit or just want to better understand the evolving service landscape at Illinois, we invite you to join us for this conversation.
About this event:
Presenters:
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- Jennifer Sturner, Assistant Director, Service Management & User Support, Office of the CIO
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- Trish Curry, Lead Service Management Analyst, Office of the CIO
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- Jonathan Dixon, Senior Technical Service Analyst, Office of the CIO
Track:
Service/Unit Overviews and Updates
Experience Needed:
All Levels
Learning Outcome:
Participants will gain a deeper understanding of the role and impact of the Enterprise Service Management Office (ESMO). They will learn about current service management initiatives, including the development of the Enterprise Service Catalog, strategies for improving service delivery, and how ESMO is collaborating with campus units to streamline and align services. Attendees will leave with insights into how ESMO can support their teams, as well as practical ways to engage with and benefit from ESMO’s work moving forward.