Promote Innovation and Improved Support with Collaborative Service Management

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IT organizations across the university are the first point of contact with our customers. The more we can have them contribute to the direction of service operations and development, the better. Agile service management invites a group of IT pros (and maybe users) as stakeholders in deciding how the team spends its time and effort supporting the service, together. We’ll discuss how several campus groups, including the Illinois Box IT Pros group, use agile service management to collaborate on a wide variety of tasks, iterate on collective deliverables, and break down information silos to create values for their users.