IT Communication and Transparency between Departments

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The Microsoft Teams workspace for IT End User Services (go.illinois.edu/ITEndUserServices) is a platform for information sharing and networking among IT professionals who directly serve faculty, students, and staff at the University of Illinois at Urbana-Champaign. The goal is a more unified customer service approach across IT support units that prioritizes customer need above organizational boundaries. In this Birds of a Feather session, we’ll share our existing communication strategies and welcome ideas from all IT Pros and service owners about, e.g. what information would be helpful to have more promptly during outages/upgrades of cross-campus services (Moodle, Exchange, Duo), feedback methods for service owners and consumers of those services, and how to incorporate the MS Team into existing communications processes to minimize duplication of effort.