You have inspired your department’s culture. You and your team have managed to navigate formal and informal networks together. What happens when part of your team moves on? How can you provide institutional knowledge to your part-time staff? To your successor? This presentation will show proven strategies for keeping institutional knowledge with your team and department. The Service Desk uses a series of videos, Tips and Tricks, to provide an in depth discussion of procedures and processes at staff meetings. Tips and Tricks shows what we do and most important, why we do it that way.