Feedback in Action: Actively Seeking Customer Perspectives

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In order to understand how our services are used or how to improve our ability to support our users, it is important to solicit feedback from our customers. In August of 2019, Engineering IT performed and Ask Me Anything on the /r/UIUC sub-reddit. The goal was to solicit direct feedback from our student population, and it worked! We wanted to share our experience (as well as our anxieties) and hopefully we can all walk away with ideas on how we can do a better job connecting with our customers at all levels. Please join us in a discussion about the value of direct feedback, how to connect with customers, and how to close the loop with their feedback in a way that fosters mutual trust and respect.