Software development at what used to be CITES and is now Technology Services was difficult because the expectation was that waterfall style development was the only way to get work done correctly. But projects were running long and team members grew more frustrated with the process due to a lack of communication and pivoting the work was explicitly cut out of the process. A few teams dared to try something new and what grew out of it was happy stakeholders, developers and software that was delivered before it was expected that ‘just worked’ when it was deployed. Our 5 year overnight success with scrum and other agile methods continues to this day to be adapted as our working environment changes. Our talk will give you a high level overview of what scrum is, how we started, where we are today, and what we’re looking at for the next 3-5 years.