Ever feel like the answer you need is out there… but buried in someone’s inbox or locked in a colleague’s head? That’s where Knowledge Management comes in! Join ESMO as we share our journey in building the Knowledge Management practice for campus IT. We’ll talk about how capturing, organizing, and sharing knowledge helps us work smarter (not harder), reduce duplicate effort, and create a more connected IT community. Come ready to swap ideas, learn practical tips, and see how knowledge can truly power collaboration across campus.
About this event:
Presenters:
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- Tracy Whittaker, Lead Technology Support Liaison, Technology Services
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- Jackson Matlak, Lead Help Desk Specialist, Technology Services
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- Trish Curry, Lead Service Management Analyst, Office of the CIO
Track:
Engage New Ways of Working — Boldly go beyond old workflows and explore new frontiers in collaboration.
Experience Needed:
Beginner
Learning Outcome:
Define Knowledge Management as an ITIL practice.
Describe how the practice will help with the work in your unit.
Develop and implement Knowledge Management practices for your organization or unit.
Additional Keywords:
KB, Answers, Knowledge Base, Documentation