Description:
In this session, Ginger Hundgen shares how she used Copilot AI during a recent rapid response effort to dramatically accelerate IT documentation. By treating meeting transcripts and working sessions as structured input, Copilot was used to generate decision trees, technical requirement documentation, communication plans, and root cause analyses artifacts that traditionally take weeks or months to develop. The presentation will focus on practical techniques, prompts, and workflows, showing how AI can augment (not replace) human judgment to help IT teams move from conversation to clear, actionable documentation faster and more consistently.
About this event:
Presenters:
- Ginger Hundgen, Lead Business Process Improvement Analyst, OCIO
Track:
Reroute to Efficiency — Streamline processes at warp speed to reduce complexity and improve operations.
Experience Needed:
Intermediate
Learning Outcome:
- Use Copilot AI to turn conversations into usable IT documentation
- Create common IT artifacts faster (decision trees, requirements, comms plan, root cause analysis)
- Decide when AI is helpful and when human judgment is needed
Additional Keywords:
Copilot AI, IT artifacts, rapid response teams