Rare but Significant Disruptions – Overview of the Major Incident Model

Incidents come in all shapes and sizes, from IT outages that temporarily inconvenience users to global events that severely impede the university’s ability to fulfill its mission.
Responding to incidents effectively isn’t a one-size-fits-all affair, but there are optimal approaches for incidents that share certain characteristics. ITIL’s major incidents are one class that permit a standardized, systematic response – the Major Incident Model.
Join ESMO for an overview of the new Major Incident Model, an ITIL-aligned, proven response methodology based on the National Incident Management System (NIMS) and Incident Command System (ICS).

About this event:

Presenters:

• Allison Lappin, Senior Service Management Analyst, Office of the CIO
• Glen Embertson, Principal Service Management Methods Analyst, Office of the CIO

Track:

Core Stats — Your infrastructure isn’t flashy, but neither is dying because you dumped Vitality. Sessions on foundational IT services, security, reliability, and core competencies.

Experience Needed:

All Levels

Learning Outcome:

Additional Keywords:

major incident ITIL ICS