Day 2: Thursday, June 9

• 9:00am-9:45am: Concurrent Sessions
  • In Case of Emergency (TEST), Don’t Break Gifts
    Steve Krause, University of Illinois Foundation; Steve Camp, UI Foundation; Angi Morgan, UI Foundation
    Charitable donations are an important funding source for the University of Illinois. To insure that gifts can be processed in the event of a disaster, the UI Foundation recently performed a DR test with systems running for a week from a secondary location. Session will include an overview of the Foundation’s DR architecture, plan, and lessons learned from the recent test.
    Track: The Road Less Taken
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    of In Case of Emergency (TEST), Don’t Break Gifts
  • Discovering Information Security Controls: IT01 Backup and Disaster Recovery Lab Exercise (Part 1 of 3)
    Isaac Galvan, Technology Services; Joe Sebright, Technology Services
    The university’s Information Security Controls Requirements provide implementation guidance to improve your information security and address the risk objectives specified in the standards. IT01 Disaster Recovery aims to limit the negative impact of a disruptive event on IT operations and ensure timely access to information assets. This workshop uses example data for a fictional department to develop a baseline backup and disaster recovery plan that meets the requirements described in the IT01 Disaster Recovery Standard document. We’ll document a policy and build a process to classify data, perform backups, perform a test recovery, analyze errors logs, ensure encryption during transport and at-rest, securely store encryption keys, and maintain required disaster planning documentation. Learners can use the concepts from this workshop to evaluate their backup and disaster recovery plans through the lens of IT01.
    Track: Campus In Context
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    of Discovering Information Security Controls: IT01 Backup and Disaster Recovery Lab Exercise (Part 1 of 3)
  • “How May We Help You?” – Using Teaching and Training in Customer Service
    JC Morgan, Center for Innovation in Teaching and Learning
    The Instructional Support and Training (IST) team was strategically established a little more than 3 years ago to provide customized support to faculty on the more technical aspects of their teaching and to serve in a concierge role for CITL. IST utilizes a “let’s teach you how to fish” strategy to both educate and empower their clients. For clients who approach CITL only with discrete problems to be solved, IST acts as a help desk to react quickly and efficiently. With clients who want to know the “how and why”, IST becomes more proactive by providing personalized instruction/training and ongoing support to meet and, often times anticipate, the needs of CITL’s stakeholders. Importantly, IST is the ultimate demonstration of how establishing a dedicated and focused client support team improves relations with clients and allows other teams within the unit to focus on their primary duties.
    Track: Campus In Context
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    of “How May We Help You?” – Using Teaching and Training in Customer Service
• 10:00am-10:45am: Concurrent Sessions
  • Informing Library Web Strategies with Google Analytics 4
    Helen Zhou, Library ; John Laskowski, Library
    During the summer of 2021 the University Library’s web team planned and completed a strategic implementation of GA4. Consulting experts in the field, experimenting with selected library units, and developing a series of actionable data scenarios, the team was able to complete a Library-wide roll-out of GA4 and began capturing data on September 21, 2021. Our presentation will detail the process through which the implementation was possible and the partnership between the Library’s user experience and web development so critical to its success. We also propose to present the action-based metrics Google Tag Manager allows us to capture and how analysis of those metrics inform the on-going decision-making process of the Library’s Web Working Group as the seek to maintain a user-focused web experience for our complex audience of users.
    Track: The Spirit of Exploration
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    of Informing Library Web Strategies with Google Analytics 4
  • Staff Training on Canvas, the New Campus LMS
    Rick Hazlewood, Tech Services; Rachel Martiniak, Tech Services
    Learn how to build training courses on the campus’ new learning management system, Canvas.
    Track: Campus In Context
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    of Staff Training on Canvas, the New Campus LMS
  • Discovering Information Security Controls: IT01 Backup and Disaster Recovery Lab Exercise (Part 2 of 3)
    Isaac Galvan, Technology Services; Joe Sebright, Technology Services
    The university’s Information Security Controls Requirements provide implementation guidance to improve your information security and address the risk objectives specified in the standards. IT01 Disaster Recovery aims to limit the negative impact of a disruptive event on IT operations and ensure timely access to information assets. This workshop uses example data for a fictional department to develop a baseline backup and disaster recovery plan that meets the requirements described in the IT01 Disaster Recovery Standard document. We’ll document a policy and build a process to classify data, perform backups, perform a test recovery, analyze errors logs, ensure encryption during transport and at-rest, securely store encryption keys, and maintain required disaster planning documentation. Learners can use the concepts from this workshop to evaluate their backup and disaster recovery plans through the lens of IT01.
    Track: Campus In Context
    View Recording

    of Discovering Information Security Controls: IT01 Backup and Disaster Recovery Lab Exercise (Part 2 of 3)
• 11:00am-11:45am: Concurrent Sessions
  • Lessons Learned from the UIUC Collaboration Technology Survey
    Christopher Tidrick, Gies College of Business; Brad Trankina, Facilities and Services
    More than 1,100 members of the campus community responded to the UIUC Collaboration Technology Survey sponsored by the Collaboration Portfolio Advisory Group. We’ll dig into what the results tell us about which collaboration tools are most popular, what strengths and gaps exist in the portfolio, how customers view training and technology support, and how results vary across campus units and stakeholder types. Participants will be asked to brainstorm ideas for addressing some of the challenges.
    Track: Campus In Context
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    of Lessons Learned from the UIUC Collaboration Technology Survey
  • Learning in Extended Reality
    Sebastian Kelle, Computer Science
    We’ll give an overview of the latest and greatest in XR for learning technology and present some examples of existing work using simple use cases. We’ll also discuss what’s coming such as nanodrone displays, lightfield holography, brain computer interfaces and other innovations that will help blend reality with virtual spaces. We’ll also cover potential downsides and robustness issues.
    Track: The Spirit of Exploration
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    of Learning in Extended Reality
  • Discovering Information Security Controls: IT01 Backup and Disaster Recovery Lab Exercise (Part 3 of 3)
    Isaac Galvan, Technology Services; Joe Sebright, Technology Services
    The university’s Information Security Controls Requirements provide implementation guidance to improve your information security and address the risk objectives specified in the standards. IT01 Disaster Recovery aims to limit the negative impact of a disruptive event on IT operations and ensure timely access to information assets. This workshop uses example data for a fictional department to develop a baseline backup and disaster recovery plan that meets the requirements described in the IT01 Disaster Recovery Standard document. We’ll document a policy and build a process to classify data, perform backups, perform a test recovery, analyze errors logs, ensure encryption during transport and at-rest, securely store encryption keys, and maintain required disaster planning documentation. Learners can use the concepts from this workshop to evaluate their backup and disaster recovery plans through the lens of IT01.
    Track: Campus In Context
    View Recording

    of Discovering Information Security Controls: IT01 Backup and Disaster Recovery Lab Exercise (Part 3 of 3)
• 12:00pm-1:30pm: Lunch
• 1:30pm-2:15pm: Concurrent Sessions
  • CAW: A Containment Unit to Prevent Crossed Streams
    Liam Moran, Center for Innovation in Teaching and Learning; Jimi Jones, Center for Innovation in Teaching and Learning
    The Instructional Media Resources department at the Center For Innovation in Teaching and Learning (CITL) is a high-throughput media production center for education-related and campus event materials. In order to manage the ingest, editing, transcoding and discovery of these materials, CITL is developing a suite of tools we call the Curricular Asset Warehouse (CAW). CAW manages the technical needs of video production while also allowing CITL to preserve the various media assets we produce. CAW uses tools like FFmpeg and MediaInfo to ingest video and audio materials, harvest metadata from media files and Premiere project files and automatically create PBCore (http://pbcore.org/) technical metadata records. In this presentation for the Spring 2022 IT Pro Forum, CITL staff will discuss how the CAW is used in our production, post-production and archives workflows. We will also show how the CAW cataloging tool creates collection- and asset-level records.
    Track: Sharing the Homegrown
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    of CAW: A Containment Unit to Prevent Crossed Streams
  • AITS and Disaster Recovery
    Alice Jones, AITS
    This discussion will be a high-level review of the AITS DR planning efforts and where AITS is heading with Business Continuity Planning efforts.
    Track: Campus In Context
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    of AITS and Disaster Recovery
  • Power BI Community of Practice
    Mike Painter, IT Partners @ Education; Chris Tidrick, IT Partners @ Gies
    Join in a growing collaboration begun by Grainger Engineering and IT Partners (Gies Business & College of Education) as we explore solutions and best practices in our use of Power BI, which is now available via Microsoft A5 licensing for all full-time UIUC faculty and staff.
    Track: The Spirit of Exploration
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    of Power BI Community of Practice
• 2:30pm-3:15pm: Concurrent Sessions
  • Sometimes One Size Fits All and Sometimes it Doesn’t
    Michelle Rome, College of LAS – ATLAS; Kostas Yfantis, College of LAS – ATLAS
    Members of the University of Illinois deserve the best IT solutions. With a University as diverse as Illinois it’s almost impossible to see a single ‘best’ solution being able to serve everyone and all scenarios. Sometimes ‘the best’ is something very simple, sometimes it is something customizable to specific disciplines or audiences, and sometimes bells and whistles are required. How can we leverage the power of IT to pull those solutions together and simplify things for the end users while supporting innovation? Come hear how a simple standard interface can enable flexibility and innovation to provide a best of the best solution.
    Track: Sharing the Homegrown
    View Recording

    of Sometimes One Size Fits All and Sometimes it Doesn’t
  • HIPAA House of Horrors
    Sheena Bishop, Technology Services; Mike Bohlmann, College of Applied Health Sciences; Melissa Dzado-Swanson; Mel Fenner, Student Affairs Technology
    Do you deal with health-related data? Most people assume that all health data is covered under HIPAA, but that’s not actually the case. In this presentation we will cover what HIPAA is, what regulations apply to health-related data, and University policies for handling health related data. We’ll talk about various scenarios of health-related data use at the University and welcome your questions regarding your health-related data use.
    Track: Campus In Context
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    of HIPAA House of Horrors
  • From Hairballs, Tangles, and Futility to Technological Progress
    Bradly Alicea, Rokwire Initiative
    In this talk, I will provide a set of metaphors and potential approaches to solving hard-to-define and hard-to-conceptualize problems. These are problem domains for which unknown and unknowable factors predominate. We will focus on two types of system that characterize the reciprocal causality and interactions inherent in sociotechnological complexity: hairballs and futile cycles. Borrowing from network science and metabolic engineering, respectively, we will explore how these types of system characterization provide a means to understand interactivity, redundancy, and robustness as something that can be incorporated into an open source workflow. To conclude, this talk will also take a 10-year retrospective on the Hard-to-Define Events workshop, held at Artificial Life 13 (http://syntheticdaisies.blogspot.com/p/htde-workshop-2012.html). This will point us in the direction of future work in this area, which goes beyond software development to applied scientific discovery.
    Track: The Spirit of Exploration
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    of From Hairballs, Tangles, and Futility to Technological Progress
• 3:30pm-4:15pm: Concurrent Sessions
  • The Data Services Center
    Michelle Rome, College of LAS – ATLAS; Todd Reese, College of LAS – ATLAS
    The value of data has been increasing as more decision makers leverage data regularly. The University of Illinois has a wealth of data available. Many of our business units are great about preparing and making data available. Unfortunately finding that data may be one of the bigger problems for our campus. The Data Services Center (DSC) was created by the College of LAS to make finding and accessing data easier no matter where that data is and whomever manages that repository. Come learn how to save your favorite data sources and search for data you need. Information on how to add additional data sources to the DSC will also be covered.
    Track: Sharing the Homegrown
    View Recording

    of The Data Services Center
  • Ransomware: What You Need to Know as IT Pro
    Carl Stephens, Tech Services; Bob Heren, Tech Services; Prabha Manda, Tech Services; Mark Wenneborg, Tech Services
    Ransomware is scary! In the last few years, ransomware has risen seemingly out of nowhere to become one of the greatest cyber threats facing organizations around the world. Come learn about what the Incident Response team of the Cyber Security Operations Center has been doing to prepare us for the worst-case scenario. We will cover current threats, action plans, and what you should be prepared for as an IT Professional. We will also have suggestions for what your first response should be to that dreaded panicky call from an end user.
    Track: Campus In Context
    View Recording

    of Ransomware: What You Need to Know as IT Pro